Case studies
Sunday, known for its focus on sustainable and personalized lawn care products, was a growing force in the industry but struggled to scale their operations. The brand faced costly chargebacks from retailers and needed a partner who could handle their complex shipping needs, especially for B2B partners like Home Depot, Ace Hardware, Walmart, Amazon, and Target.
The Challenge: Growing Pains & Costly Setbacks
- Mounting chargebacksRetailer chargebacks were a big issue, eating into the brand’s profits.
- Outpaced operationsSunday faced limitations in processing their expanding B2B order volume, which involved shipping to both individual stores and large distribution centers.
- Navigating retailer rulesEach retailer had different shipping requirements, making their guidelines challenging to navigate.
The solution
A Smart, Flexible Logistics Partnership with Paxon
Paxon delivered a clear plan to tackle these issues and improve overall operations:
- Expert B2B fulfillmentPaxon put strong processes in place for all B2B shipments, carefully following each retailer's unique guidelines and effectively managing different retailer shipping windows and rules. The operations team consistently meets high-performance targets, including a client-specific 30-minute truck loading time.
- Proactive chargeback preventionPaxon tackled chargebacks by boosting accuracy and implementing a prevention plan, like photographing trailers before they left. This crucial step easily identifies carrier-related issues to successfully dispute unwarranted charges, bringing immediate relief and savings to the client. Good records are key to keeping things running smoothly.
- Beyond the basicsPaxon handles Sunday’s B2C, B2B, and drop-ship orders, and even stores and preps materials for their roadshows.
- Clear, predictable costsRecognizing early that forecasting challenges were leading to unexpected fees, Paxon worked with the client to modify its pricing model. This meant no more surprise bills and clear, predictable expenses.
Outcomes & impact
Growth, Savings, and Peace of Mind
Partnering with Paxon brought big wins for Sunday:
- Chargebacks decreased: The brand has experienced a 35% reduction in chargebacks year over year. For chargebacks that might still surface, Paxon’s documentation and dispute support are essential.
- Ready to Scale: Paxon’s solutions and support means Sunday can keep growing their B2B and B2C sales confidently.
- Efficient Operations: Quick turnarounds, attention to detail, and reliable service have created a smoother, more dependable supply chain.
"The Paxon team is fantastic and their service is great. They worked with us to solve our chargeback problems and create a cost structure that fits our business. They truly feel like an extension of our own team."
Alex Posen
Senior Manager, Operations & Logistics