How fast is your returns management process?

Advanced automation technology helps drive fast, reliable processing to support same-week return SLAs.

What happens to a return once it arrives?

Each return is inspected and processed according to the rules you set, which might mean putting it back into order fulfillment inventory, sending it back to the vendor, or routing it toward resale or donation.

What technology powers your returns management?

We use Two Boxes, an AI-enabled platform trusted by 500+ merchants and 50+ 3PLs around the world.

Can customers return items at physical locations?

Yes, customers can drop off returns at Return Bar locations at major retailers, or manage everything through an online portal.

Returns and reverse logistics that recover value quickly

With AI-powered reverse logistics, each return gets a condition check and disposition decision, ready to sell again the moment it's back in stock.

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From drop-off to back in stock

AI-powered returns processing
A sub-1% chargeback rate powers Paxon's AI-enabled returns logistics behind your returns.
Returns intelligence
Paxon’s daily reports catch return patterns before they get expensive, telling the story of why items came back, allowing you to fix the root cause before any repeats.
Customer portals and Return Bar network
Your customers can return items online or drop them off nearby, providing a convenient and smooth return experience.
Immediate refunds
The moment a return hits the drop-off point, the refund goes out, not weeks later.
Fast disposition
Returns get a clear next step within a day, instead of sitting untouched on a receiving dock.
Full-service return handling
Returns are inspected, re-kitted and repaired through Paxon's coordinated fulfillment network, getting products ready to sell again faster.

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Brands who trust us to get it right

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Powered by Two Boxes

As your third-party logistics partner, we move returns from dock to restock with clear visibility and less fraud along the way, consolidating processing to cut transportation and labor costs along with it.

Two Boxes replaces manual returns workflows with embedded, intelligent processes designed to manage grades, dispositions, and returned inventory in real time.

Talk to a returns expert

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Paxon turns return data into margin protection

Returns happen for many different reasons. Daily reports break down the cause behind each one, and you can act on the pattern before it costs you margin.

Talk to a returns expert

Why returns are different here

Reduced fraud

System-directed disposition rules catch inconsistencies before they turn into fraud or spoiled product.

Fast credits

Credits get issued right after proper authorization, not weeks of back and forth.

Full disposition flexibility

Smarter disposition rules route each return toward restocking, upstream return, refurbishment for resale, or scrap, cutting cost along the way.

FAQs

Let's talk about

Your returns and reverse logistics strategy

Piling-up returns and unclear visibility into why they're happening both point to the same fix: a returns process and disposition workflow that surfaces the answer.

See what's driving your returns
Get a disposition workflow matched to your rules
Turn returns back into sellable inventory faster

Speak to a returns expert

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