When equipment fails, every second counts. We position your stock based on your specific installed base, giving you real-time visibility and 24/7 monitoring. We handle the urgent changes so you don't hit downtime. The right part, at the right time. It’s that simple.
A machine stops, the call comes in and the clock starts. In service-driven worlds, your response time is your reputation. We run logistics built for that pressure. We keep critical parts exactly where your equipment is.
When priorities shift, you get full network visibility to act with confidence. Our model handles two-hour and four-hour response windows, with delivery flows designed to meet strict service level agreements in every region.
As you grow, we scale with you. Field stock locations adjust to your needs without adding complexity. The goal is simple: protect your uptime. We coordinate inventory and delivery as one seamless operation, led by teams who act fast to keep you moving.
Maintain availability, speed and operational control
Service parts logistics works when availability and speed align with your promises. We combine local stock, fast delivery and real-time tracking so your teams hit every SLA and keep work moving. No fluff, just results you can measure.
Benefit from one controlled flow for service continuity
A service part request shouldn’t mean a delay. We sync your stock, visibility and dispatch into one workflow aligned with your SLAs. Your teams can act fast and keep every commitment on track, across your entire network.
See what’s in stock and where
Keep your service parts close to your field teams. With Paxon, track stock in one central app and check availability fast. No more calling around, just quick answers when your engineer is on site.
Align supply with your real demand
See stock and shipment status in real time as requests land. You'll make smart decisions that keep SLAs on track and demand met, all without stretching your footprint thin.
Ready parts before they even arrive
We prioritise orders by urgency and SLAs. Parts move through labelling, checks and kitting so your engineers get the right configuration and can start work immediately.
Match shipments to your schedule
Get parts where they need to be with two- and four-hour SLA windows. You can also use in-night delivery to ensure everything is positioned and ready before your team’s first shift even starts.
Stay in control, even out of hours
We monitor your network 24/7. If a route shifts or a delivery hits a snag, we handle it immediately. Your teams keep working and your deliveries stay on schedule. We've got it under control.
When equipment fails, uptime depends on speed. Service Parts Logistics positions inventory right next to your installed base, so critical parts are always within reach. Your teams get instant visibility into stock and shipping options to make smart, rapid decisions. Whether it’s a two-hour or next-shift window, we coordinate deliveries around your specific commitments. Engineers get what they need on time, and we adjust routes in real time so you stay in total control of your SLAs.
If you are responsible for uptime and SLA performance, you need straight answers on response times, inventory visibility, and cross-border support. Here is how the model of Paxon works in practice.
It starts with strategically positioned field stock locations, so the right service parts stay within practical reach of the sites you support. From there, requests are prioritised by urgency and service level agreement requirements, and deliveries run through time-critical flows designed for short response windows across your network.
Innight delivery puts parts in place before the workday starts. Your engineers can begin the job at the start of the shift, rather than losing time waiting for a courier or collecting parts mid-morning.
Trade and compliance steps are built into the service parts workflow, not added later in the process. Documentation, product classification, and customs requirements are aligned upfront so cross-border moves stay connected to the same execution flow and do not become the reason a time-critical part arrives late.
Yes. The central logistics application gives real-time visibility into stock levels and movements across the network, so you can check availability, follow deliveries, and make replenishment decisions with the latest information.
Teams use value added services to make parts field-ready, including labelling, kitting, configuration, and pre-delivery quality checks. The aim is simple: when the part arrives, your team can install it, not rework it.
Operations are actively managed with 24/7 monitoring. If something changes, a route is delayed, or a request becomes more urgent, teams in the Control Tower in the Netherlands and the United States step in immediately to re-plan and keep delivery aligned with the service commitment.
Yes. Service cycles often include parts coming back for repair, reconditioning, or recycling. The network of Paxon can support those return flows alongside outbound distribution, so your teams are not forced to build a separate process.
The application of Paxon is designed to integrate with client systems, including enterprise resource planning (ERP) platforms, so data can move reliably between planning, inventory management, and execution.
Inventory is strategically positioned based on your service demand and SLA requirements. We identify the best field stock locations close to your point of use to ensure parts are within a 2-hour or 4-hour reach of your critical equipment. This distributed model uses real-time visibility to ensure stock is always exactly where it needs to be to protect your uptime.
Don’t leave tight SLAs to chance. We sync your inventory and delivery into one 24/7 operation to handle issues fast. Share your response goals and we’ll map the quickest path to predictable service.
